eSIM QR code not scanning on your iPhone
The most common reason is that the lighting is too dim or the QR code is damaged. Try moving to bright natural light and holding your phone about 6 inches away from the code. If that doesn't work, ask your carrier to send you the QR code again or ask for an activation code instead.
eSIM QR codes need clear, bright light to scan. Low light, blurry photos, and slightly damaged codes will stop the scan. Your iPhone's camera needs to see the whole code clearly and in good light. If the camera sees it but the setup screen doesn't recognize it, the code itself is damaged or from a carrier that isn't supported on your iPhone.
- ✓Have the eSIM QR code printed or displayed on a screen
- ✓Have access to a bright room or outdoor daylight
- ✓Have your carrier's contact information ready in case you need a new code
- ✓Keep your iPhone unlocked while troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Holding the phone too close to the QR code. The camera can't focus from 2 inches away
- Trying in dim light indoors when the code needs direct bright light
- Holding the phone at an angle instead of straight on to the code
Signs you need professional help
- The QR code scans in bright light but you get an error message saying the code is not supported. Give us a call and we'll help you get an activation code from your carrier instead.
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