eSIM transfer failed when setting up your new iPhone
eSIM transfers fail when the phones lose WiFi connection during setup or the old phone didn't properly release the eSIM. Restart the old phone, make sure both phones are on strong WiFi, and try the transfer again. If that doesn't work, your carrier can transfer it manually in 5 minutes.
An eSIM is a digital version of a SIM card stored on your iPhone. When you move to a new phone, the eSIM has to transfer from the old phone to the new one. This requires a stable WiFi connection and the old phone has to release the plan properly. If the connection drops or there's a glitch, the transfer fails and you're left without service.
- ✓Have both phones available and powered on
- ✓Have both phones connected to the same strong WiFi network
- ✓Have your old phone fully charged or plugged in during the transfer
- ✓Have your carrier's customer service number available
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to transfer while on weak or public WiFi. This causes the connection to drop mid-transfer
- Not restarting the old phone before retrying. This leaves the eSIM stuck in the old phone
Signs you need professional help
- You've tried the transfer three times and it keeps failing. Call your carrier and they'll transfer it manually in just a few minutes.
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