FaceTime shows black screen instead of video
First, confirm your camera works in the Camera app. If it does, the problem is FaceTime-specific. Force-close FaceTime, check it has camera permission in Settings, and make sure no other app is using the camera.
A black screen in FaceTime while the camera works elsewhere is a FaceTime app glitch, disabled camera permission, or another app blocking camera access. Screen Time settings can restrict FaceTime video in rare cases. Hardware issues are unlikely if the Camera app works fine.
- ✓Have the Camera app ready to test your camera
- ✓Know which other apps you've used recently (Snapchat, Instagram, Zoom, TikTok)
- ✓Stay in the same location during the call so you can observe the black screen
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Thinking the camera is broken when it works fine in the Camera app
- Not realizing Snapchat or Instagram running in background blocks FaceTime camera
- Not restarting FaceTime after changing camera permission. The app needs to restart
- Trying a complete iOS restore when a simple force-quit would have worked
Signs you need professional help
- You've granted camera permission, restarted FaceTime, and the other person still sees nothing. The camera works in other apps but not in FaceTime after all troubleshooting steps. Give us a call and we'll check your camera and FaceTime settings.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
