FaceTime calls failing or not connecting
Check your internet connection is strong, make sure FaceTime is enabled in Settings, and confirm the other person has FaceTime enabled too. Then force-close FaceTime and try again.
FaceTime needs a stable internet connection, and both people need FaceTime enabled. Calls fail when internet is unreliable, when FaceTime isn't enabled, or when the other person doesn't have FaceTime set up. FaceTime works over WiFi or cellular data. If your connection is weak or unstable, calls will drop.
- ✓Have WiFi or a strong cellular signal available
- ✓Know the phone number or email of the person you want to call
- ✓Have their contact information stored correctly in your Contacts app
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Blaming your iPhone when the problem is actually the other person's settings
- Not checking internet connection before troubleshooting FaceTime
- Trying FaceTime on unreliable WiFi when cellular would work better
- Not waiting 10 seconds after force-closing before reopening
Signs you need professional help
- You've enabled FaceTime and restarted but all calls still fail. Every single FaceTime call fails, suggesting a systematic issue with your iPhone. Calls work on one network but not another. You're not sure if the problem is your device or the other person's. Give us a call.
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