Photos and videos won't send in iMessage
Photos don't send because your internet is too slow, the file is too large, or there's a glitch. Check you have WiFi or good cellular signal, try sending a smaller photo, or delete and retake a smaller video.
Photos and videos require a stable internet connection and enough bandwidth to send. Large video files can take a long time or fail if your connection is weak. Improving your connection, reducing file size, or switching networks fixes it.
Risk: Low
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Have a strong WiFi or cellular connection available
- ✓Have access to a photo or video to test sending
- ✓Be ready to try a different network if WiFi is weak
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking internet connection before troubleshooting
- Trying to send very large video files without compressing them first
- Sending repeatedly instead of waiting for connection to improve
Signs you need professional help
- Photos won't send even with good internet and after restarting. You can send text messages but not media. Give us a call.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
