iPhone stuck on Hello setup screen and won't progress
Your iPhone lost its internet connection or the setup process crashed. Checking your WiFi and waiting for the connection to stabilize fixes this in most cases — if that doesn't work, a force restart gets the setup wizard running again.
When an iPhone gets stuck on the Hello setup screen, it for most people means the WiFi connection dropped or the setup process froze. The Good News is you don't need to start over — we'll reconnect to WiFi, give the setup a moment to catch up, and get you moving forward again.
- ✓Have your WiFi network name and password ready if you need to reconnect
- ✓Make sure your WiFi router is turned on and working
- ✓Stay near your WiFi router — move closer if the signal is weak
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to swipe multiple times or tapping frantically — this doesn't speed up the process and sometimes makes it worse. Wait and try once.
- Ignoring weak WiFi and trying setup from far away from the router — setup needs a strong connection to work. Move closer.
- Not waiting long enough for WiFi to connect after changing networks — give it 20–30 seconds to establish.
Signs you need professional help
- If your iPhone is still stuck on the Hello screen after forcing a restart and reconnecting to WiFi, give us a call. It can be a network issue on our end or a hardware problem that needs to be checked.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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