No sound on phone calls but the speaker works for everything else
The problem is that the receiver volume is too low or the earpiece is muted. First, press the Volume Up button during a call to turn up the receiver volume. The other person should become audible immediately. If that doesn't work, the earpiece speaker can be blocked by dirt or have a hardware fault.
Your iPhone has two different speakers. A tiny one at the top (the earpiece) for calls, and a bigger one at the bottom for everything else. When you can't hear calls but hear videos fine, the earpiece speaker isn't working or the volume is muted. Turn up the volume during a call, and if that doesn't work, the earpiece can be blocked or broken.
- ✓Have someone available to call you so you can test the earpiece during steps
- ✓Keep your iPhone on the same WiFi as your computer if you need to reference these steps while troubleshooting
- ✓Know whether you're using Bluetooth headphones, a car system, or another audio device that is connected
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Pressing Volume Down instead of Volume Up during a call. You make it quieter instead of louder.
- Assuming the earpiece is broken when it's actually just muted or blocked by a case
- Using liquid to clean the earpiece. Water can damage the speaker.
Signs you need professional help
- If calls are still silent after cleaning the earpiece and turning up the volume, or if you hear crackling instead of the other person's voice, give us a call. We can test for a hardware issue with the earpiece and arrange a repair.
Book a technician
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