Noise cancelling stopped working on your headset
Noise cancelling needs battery power to work. It's the first thing that stops when the battery gets low. Charge your headset completely and test it again. If charging doesn't fix it, your computer or phone can't be connecting to the headset's noise cancelling feature, and a restart solves that.
Noise cancelling is a feature that uses the headset's battery to actively cancel out background sounds. When the battery drops below a certain level, the feature shuts off automatically to save power. If the battery is full and noise cancelling still won't turn on, the software on your phone or computer needs restarting to reconnect to the headset properly.
- ✓Have your headset and charging cable available
- ✓Plan to charge for at least 30 minutes before testing
- ✓Be ready to restart your device
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not fully charging the headset. It needs to be plugged in until the indicator shows completely full
- Pressing the noise cancelling button once and assuming it's on. You need to press it multiple times to cycle to full noise cancelling mode
- Trying to use noise cancelling in airplane mode on your phone
Signs you need professional help
- If you've tried all these steps and it still doesn't work, give us a call and we'll sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
