Monitor keeps going to sleep or turning off randomly
Your power settings are telling your monitor to sleep after a short idle time. On Windows, this is the display timeout. On Mac, it's the display sleep setting. We'll change that timer to match how long you actually work without moving the mouse.
When your monitor keeps shutting off, it's a power-save setting that's set too aggressively. Your computer thinks you've stopped using it because you haven't touched the keyboard or mouse in a while, so it puts the display to sleep to save energy. We'll raise the timeout so your monitor stays on longer, or turn it off entirely if you prefer.
- ✓Know whether you're using Windows or Mac; this helps you find the right settings menu
- ✓Note how long the monitor stays on before it turns off, if you can estimate it
- ✓Have the monitor on and ready to adjust settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Setting the timeout too short at first. You'll need 20–30 minutes or even Never to match your actual work pattern.
- Forgetting to check both the plugged-in and battery settings on Windows. The plugged-in one is what matters most if your monitor is always plugged in.
Signs you need professional help
- If your monitor still goes to sleep after raising the timeout to 30 minutes or Never, or if it only happens when a specific app is open, give us a call and we'll help you figure out what's causing it.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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