Printer shows offline but it's turned on
Your computer lost its connection to the printer on the network. Restart both the printer and your computer, then remove and re-add the printer. This clears out the stuck connection and reconnects them. It fixes the problem in under five minutes.
When your computer can't find the printer, the connection between them got interrupted or lost. Your printer can be on and working fine, but your computer doesn't know how to reach it anymore. The fastest fix is to restart both devices and reconnect them, which tells your computer exactly where the printer is and how to reach it.
- ✓Have your WiFi password ready if the printer connects by WiFi
- ✓Make sure your printer is physically turned on before you start
- ✓Keep your computer close to the printer so you can see the connection status while troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the printer is broken when it's actually just disconnected from the network
- Connecting the printer to a guest WiFi network instead of the main one your computer is on
- Restarting only your computer or only the printer — both need to restart for the connection to reset
Signs you need professional help
- If you've tried restarting both devices, removing and re-adding the printer, and checking your WiFi networks but it still shows offline, give us a call and we'll check your network settings and printer connectivity.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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