4K content not playing in real 4K on your TV
Your TV settings are blocking 4K signals. Go to Settings and turn on 4K Resolution and HDMI Enhanced Mode. Also check that your HDMI cable is HDMI 2.0 or newer and plugged into a 4K port (HDMI 3 or 4).
Playing 4K content needs three things working together: your TV set to accept 4K signals, a high-quality HDMI cable rated for 4K, and the content plugged into the right HDMI port. The TV settings are off or the cable is too old. Turning on 4K Resolution and swapping the cable fixes it Every time.
- ✓Have your TV remote ready to access the settings menu
- ✓Know which HDMI port your device is plugged into (count from left to right on the back of your TV)
- ✓If you need a new HDMI cable, buy an HDMI 2.0 or HDMI 2.1 cable before starting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Thinking the TV is broken when 4K Resolution is just disabled in settings
- Using a 10-year-old HDMI cable and expecting it to carry 4K
- Not knowing that only certain HDMI ports on your TV support 4K
- Assuming your internet is fast enough without testing it
Signs you need professional help
- If you've turned on 4K Resolution, used a new HDMI 2.0 cable, and checked that your TV is receiving a 4K signal but 4K content is still not showing in 4K, give us a call — we'll check whether your TV or internet has a limitation that's preventing full 4K.
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