4K streaming looks blurry and pixelated
Your internet is fast enough to start 4K playback but not fast enough to keep it stable. 4K needs 15-25 Mbps based on the app and quality level. Go to speedtest.net right now and check your speed.
4K video has four times as many pixels as regular HD, so it needs much more data traveling to your TV every second. If your internet speed isn't fast enough, the streaming app reduces the quality to keep up. The app can say it's playing 4K, but the actual picture quality drops to match your available bandwidth. Check your speed and what else is using your internet.
- ✓Have your phone or computer nearby to run a speed test
- ✓Close any other apps or websites you have open before testing
- ✓Have the names of anyone else in your house who can be online at the same time
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Testing your speed close to the router and getting a higher number than what your TV actually gets
- Thinking the streaming app's quality label means the actual resolution — it can say 4K but the picture can still be reduced by low bandwidth
- Leaving cloud backups running silently while streaming 4K — they steal upload speed
Signs you need professional help
- Your speed test shows 25 Mbps or higher, no one else is using the internet, but 4K still looks blurry — contact us and we'll check what speed your TV is actually receiving and help you troubleshoot further.
Book a technician
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