Important emails keep landing in your spam folder
Your spam filter is being overly cautious about that sender. Add them to your Safe Senders list and the filter will stop flagging their emails. It takes two minutes and fixes it permanently.
Your spam filter incorrectly classified one sender as suspicious. Add them to Safe Senders or create a filter rule and the filter will stop flagging their emails. This permanently fixes it so all future emails from them reach your inbox.
Risk: Low
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Check your Spam or Junk folder right now and get in the habit of checking it weekly
- ✓When you find a legitimate email in spam, click Mark as Not Spam, not just Move to Inbox
- ✓Add the sender to your Contacts — most email providers trust addresses in your contact list
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Just dragging the email to your inbox without clicking Mark as Not Spam — dragging doesn't train the filter
- Setting your spam filter to its lowest sensitivity to catch fewer false positives — this lets real spam into your inbox
- Expecting one marking to permanently fix it — some senders need multiple markings before the filter fully trusts them
Signs you need professional help
- You've added the sender to Safe Senders and marked emails as Not Spam but they still go to spam, multiple important senders are consistently going to spam despite being marked Not Spam repeatedly, you want a technician to check whether the sender has an email authentication problem, or you want to set up email rules while keeping important mail visible.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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