You stopped getting emails but you can still log in
When you can log in but emails stopped coming, the messages are being diverted before they reach your inbox. A filter is moving them to Trash, a forwarding rule is sending them elsewhere, or the spam filter is too aggressive. We'll find it and fix it.
Your email is arriving at your account but something is intercepting it before it reaches your inbox. A filter rule is diverting it, forwarding is sending copies somewhere else, or spam filtering is too strong. Find the rule and delete it.
- ✓Send yourself a test email from another account and check whether it appears anywhere, not just your inbox
- ✓Check your Spam, Junk, and Trash folders for emails from people you trust
- ✓Ask someone to send you a test email and tell you if they get a bounce-back error message
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming everyone stopped emailing you — if no mail arrives, the problem is in your account, not with the senders
- Creating a new email address without checking filter rules first — one rule deletion can be all you need
- Ignoring an unexpected forwarding rule — if someone else set it up, it's a security issue requiring immediate action
Signs you need professional help
- You found a forwarding rule or filter you didn't create — this requires a full security audit, the test email doesn't arrive and no filter rules or forwarding explain it, messages arrive on the web but not in your email app and removing and re-adding the account didn't help, or you want a professional to review your full account activity log to check for unauthorized access.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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