Printer prints blank or half-finished pages
Dried ink is clogging the printhead nozzles. Your printer has a built-in cleaning tool that dissolves the clog. Run it now and test with a nozzle check pattern.
Blank or faded pages happen when ink can't reach the paper. The most common cause is the printhead nozzles drying out and clogging with dried ink. Your printer has a cleaning utility that flushes ink through the nozzles to dissolve the clog. If the cleaning doesn't work, a cartridge can be empty or protective tape can still be on a new cartridge.
- ✓Have your printer software open on your computer — you'll need it to access cleaning tools
- ✓Make sure you have regular printer paper in the tray for test printing
- ✓Keep the printer powered on for the entire process
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Running more than three cleaning cycles without waiting between them — each uses ink and won't help if the clog is severe, waiting gives dried ink time to soften
- Shaking the cartridge hard to try to loosen dried ink — gentle rocking is fine, but hard shaking can cause leaks and spills
- Printing large test documents when nozzles are clogged — use the nozzle check pattern instead to save ink
Signs you need professional help
- If three cleaning cycles with 30-minute rest periods between them haven't improved the nozzle check pattern, the printhead likely needs professional service — give us a call and we'll check whether it can be cleaned further or needs replacement.
Book a technician
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