Account disabled because of suspicious activity
Your account was locked because the system spotted something unusual, like a login from a new place or too many wrong password attempts. Check your recovery email (including spam) for a verification link — clicking it unlocks your account straight away.
When your account gets disabled for suspicious activity, it means the system is protecting you, not punishing you. Something triggered a security flag, like a login from a new country or several failed password attempts. You can unlock it by proving it's you through your recovery email or phone number. If you can't access either, there are other ways to prove your identity.
- ✓Have your account email address and password ready — you'll need them once the account is unlocked
- ✓Check your recovery email inbox (including the spam folder) before starting — you'll need to find a security alert email from the service
- ✓Have any other devices nearby where you're still logged in (old phone, tablet, laptop)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Ignoring the security alert and hoping it goes away — your account stays locked until you prove your identity
- Creating a brand new account instead of unlocking the old one — you'll lose all your data and end up with a duplicate
- Not checking the spam folder for the verification email — it ends up there more than you'd expect
Signs you need professional help
- If you've checked your spam folder and still can't find the verification email, or you can't access your recovery email or phone at all, give us a call and we'll help you get back in.
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