Account locked after too many failed login attempts
Stop trying to log in — each failed attempt extends the lockout. Wait 15–30 minutes, then use the 'Forgot password' link to reset your password instead of guessing. This gets you back in faster than waiting for the lockout to expire.
Account lockouts are a security feature that stops someone from guessing your password by trying thousands of combinations. The lock is temporary — it expires after 15 minutes to a few hours. The fastest way back in is to reset your password using the 'Forgot password' link instead of waiting.
- ✓Have the email address linked to your account ready — you'll need it for the password reset
- ✓Make sure you can open your email inbox
- ✓Have a new password in mind that you haven't used before
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Keeping trying during the lockout — each failed attempt extends the timer
- Not checking if Caps Lock was on before entering the password
Signs you need professional help
- If the lockout lasts more than a few hours or the password reset isn't working, give us a call and we'll get it sorted.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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