You keep getting signed out or your session keeps expiring
Your browser is set to delete cookies every time you close it, and cookies are what keep you signed in. Go into your browser settings and turn off the option to clear cookies on close — this fixes it straight away.
When you keep getting signed out, it's because something is deleting the small files (called cookies) that keep you logged in. On a computer, your browser settings are the most common cause. On a phone, full storage forces the phone to delete those files automatically. The fix is quick — change a browser setting or free up some space.
- ✓Know which browser you use on your computer (Chrome, Firefox, Edge, or Safari)
- ✓Have your account password ready after making changes
- ✓If this is happening on your phone, know roughly how full your storage is
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Clearing cookies manually and then wondering why they keep disappearing — check your browser settings first
- Assuming the account is hacked when it's just a browser setting deleting cookies
- Not checking if they're in incognito mode — it looks similar to a normal window on some browsers
Signs you need professional help
- If you've turned off incognito mode, allowed cookies, and your session still expires every few minutes, give us a call — something on your network or browser extensions is interfering.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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