CAPTCHA or security check not loading when you try to log in
CAPTCHAs are blocked by browser extensions (especially ad blockers), VPNs, or cached browser data. Try turning off your ad blocker and VPN, clear your browser cache, and reload the page. If that doesn't work, try a different browser.
CAPTCHAs need to load content from an external service (like Google). If something is blocking that connection — an ad blocker, VPN, browser extension, or slow internet — the CAPTCHA won't appear. Turning off extensions and clearing your cache fixes it.
- ✓Know which browser you're using (Chrome, Firefox, Safari, Edge) — the steps differ by browser
- ✓Know if you have an ad blocker or VPN running — these are the most common causes
- ✓Have a second browser ready to test with
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not realising an ad blocker is causing the problem — ad blockers block CAPTCHAs more than any other cause
- Trying to reload the page over and over without fixing the underlying issue — turn off extensions first
Signs you need professional help
- If the CAPTCHA won't load in any browser after turning off extensions, VPN, and clearing your cache, give us a call and we'll find another way to get you logged in.
Book a technician
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