Magic link or sign-in email not arriving
Check your spam folder. Magic link emails get caught there more than regular emails. If it's not in spam, make sure you're entering the right email address. Then request a new link and click it as soon as it arrives.
Magic links (passwordless sign-in emails) are time-sensitive and get caught by spam filters more than regular emails. The email is either in your spam folder, going to a different email address than you expect, or being delayed by your email provider. Checking spam and confirming the right email address fixes it.
- ✓Have access to the email inbox for the address you're entering on the login page
- ✓Know which email address is linked to your account — check for a signup confirmation if you're unsure
- ✓Make sure you can check your email within a few minutes of requesting a link — magic links expire fast (10–30 minutes)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Requesting 10 links in a row. This can trigger a rate limit and the service will stop sending them temporarily
- Clicking an old link from a previous request instead of the newest one. Old links are expired
Signs you need professional help
- If you've checked spam, confirmed the email address, and waited between requests but the link still won't arrive, give us a call and we'll find another way to get you in.
Book a technician
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