Work login (single sign-on) not working on your personal device
Your company's IT department has restricted SSO to work-managed devices only. Try using your company's VPN if you have one, or ask your IT team if they allow SSO from personal devices. They need to add your device to the approved list.
Many companies restrict single sign-on to devices they manage for security reasons. Your personal phone or laptop isn't on the approved list, so the system blocks the login. The fix depends on your company's policy. Some let you register personal devices, others require a VPN, and some don't allow personal devices at all. Your IT department can tell you which option applies to you.
- ✓Have your work email address and password ready
- ✓Know if your company provides a VPN app — check with IT if you're unsure
- ✓Have a web browser available on your personal device (Chrome, Safari, Firefox, or Edge)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying SSO without connecting to VPN first. Many companies require the VPN connection
- Using a privacy-focused browser that blocks the cookies SSO needs to work
Signs you need professional help
- If you've tried VPN, the browser, and enabling cookies but SSO still won't work, contact your company's IT department. They need to approve your device.
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