Lost your two-factor backup codes and can't get in
Check if you're still logged in on any other device — if yes, you can generate new codes right now. If you're completely locked out, use the 'Try another way' option on the login page. If that doesn't work, contact support with a photo ID.
Backup codes are your safety net when you lose access to your authenticator. Without them and without your phone, you need to prove your identity to get back in. Check if you're logged in anywhere else first — that's the fastest way. If you're fully locked out, the support team can check your identity with a photo ID.
- ✓Have all your other devices nearby — phone, tablet, computer — you'll want to try logging in on each one
- ✓Have your password manager open — backup codes are saved there automatically
- ✓Have a photo ID ready for identity verification
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not saving backup codes when they are first generated — they're only shown once and then you have to generate new ones to see them again
- Saving codes only on your phone with the authenticator — if you lose the phone, you lose both
Signs you need professional help
- If you've tried all the alternative login methods and nothing worked, contact support with a photo ID. The verification process takes 1–3 business days and we'll get you back in your account.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
