Locked out because of two-factor authentication
Look for your backup recovery codes first. You saved them when you set up two-factor. If you can't find them, try the 'Try another way' option on the login page. If nothing works, contact support with a photo ID to prove your identity.
Two-factor authentication is designed to stop anyone without your phone from logging in. Including you, if you've lost your phone or authenticator app. Your backup recovery codes are the fastest way back in. If you don't have those, most services offer alternative verification methods or manual identity verification through support.
- ✓Have your backup recovery codes ready if you saved them — check your password manager, a printed sheet, or your notes app
- ✓Have your other devices (phone, tablet, computer) nearby in case you're still logged in on any of them
- ✓Have a photo ID ready to prove your identity
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not saving recovery codes when first setting up two-factor. This is the number one cause of lockouts
- Keeping recovery codes only on the same phone as the authenticator. You lose both if you lose the phone
Signs you need professional help
- If you don't have recovery codes, can't use any alternative method, and aren't logged in anywhere else, give us a call with a photo ID and we'll help you recover your account.
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