Two-factor authentication is locking you out
Your backup recovery codes are the fastest way in. Check your password manager, a printed sheet, or your notes app. If you can't find them, look for 'Try another way' on the login page. If nothing works, contact support with a photo ID.
Two-factor is designed to block anyone without your phone — including you if you've lost it. Your backup codes are the fastest way back in. If you don't have those, most services offer alternative verification. If everything fails, support can confirm your identity manually.
- ✓Have your backup recovery codes ready if you saved them — check your password manager, a printed sheet, or your notes app
- ✓Have your other devices (computer, tablet, phone) nearby in case you're still logged in
- ✓Have a photo ID ready
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not saving backup codes when setting up two-factor the first time
- Keeping backup codes only on the same phone as the authenticator app
Signs you need professional help
- If you have no backup codes, can't find another way to check your identity, and aren't logged in anywhere else, give us a call with a photo ID and we'll help you recover your account.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
