Display name changed but not showing up everywhere
Name changes take time to sync across all your apps and devices. Log out and back in on your devices where the old name is showing to force them to pull the updated name.
When you change your display name, the change happens immediately in your account settings but takes time to show up everywhere else. Other apps and devices cache your old name and keep showing it until they refresh. Logging out and back in forces the refresh. Clearing the app's cache also works.
- ✓Make sure you've already changed your name in your account settings — check that the new name is saved there first
- ✓Have your login credentials ready for devices where the old name is still showing
- ✓Know which apps or devices are still showing the old name
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Expecting the name to change instantly everywhere. It takes time for different services to sync
- Not logging out and back in. The app won't check for the new name until you do
Signs you need professional help
- If it's been more than 48 hours and the old name is still showing after clearing cache and logging out/in, give us a call.
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