Mac Mail isn't updating with new emails
Mac Mail sync gets stuck when the connection to the server stalls. Taking your account offline and back online resets the connection in about 30 seconds. If that doesn't work, rebuilding the mailbox clears out any corrupted files that are blocking the sync.
Mac Mail downloads emails from the server and stores them on your Mac. When the connection stalls, new emails stop arriving even though your phone and other devices get them fine. Taking the account offline and back online resets the connection. If that doesn't work, rebuilding the mailbox fixes any corrupted files that are blocking the sync.
- ✓Check that your internet connection is working by opening a web browser
- ✓Make sure you can see new emails on your phone or in your webmail to confirm they're arriving
- ✓Have Mail open before starting so you can watch the sync happen
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Quitting and reopening Mail thinking that fixes it. It won't, because the connection is still stuck
- Rebuilding the wrong account's mailbox. Make sure you have the right inbox selected
Signs you need professional help
- The rebuild finished but emails still aren't syncing after waiting 15 minutes.
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