Mac Mail isn't receiving new emails
When Mail stops receiving emails, the connection to your email server is broken. Check your internet connection and password first. Restarting Mail fixes it about 50% of the time.
Mail gets new emails by connecting to your email provider's servers. If it can't connect, it stops downloading. This happens when your internet is down, your password changed, or the Mail app is stuck. The good news is it's fixable in under 5 minutes.
Risk: Medium
⏱ 5–15 minutes
Beginner
⚡ Before you start
- ✓Have your correct email password ready to update in Mail if needed
- ✓Check that you can access your email on your phone or in a web browser
- ✓Make sure your internet is working by opening a website
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Restarting your Mac instead of just restarting Mail — restarting just Mail is faster and works about 50% of the time
- Changing email settings without checking what the correct settings should be for your provider
- Assuming your email account is broken when the issue is probably just Mail on your Mac
Signs you need professional help
- If emails still don't arrive after restarting Mail and updating your password, give us a call and we will reconfigure your account.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
