Trackpad stops working after your computer wakes from sleep
Your trackpad isn't waking up from sleep mode properly. Restart your computer or put it to sleep again and wake it. If that doesn't work, update the trackpad driver and change the power settings so the trackpad stays awake.
Some trackpads lose connection when the computer goes to sleep and don't reconnect when waking up. This is caused by driver issues or power settings that shut off the trackpad to save battery. You can fix it by updating the driver or adjusting power management settings to keep the trackpad powered.
- ✓Have an external mouse ready to use if you need to access Device Manager while testing
- ✓Be ready to restart your computer after making changes
- ✓Close any open documents with unsaved work before testing sleep mode
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not restarting after updating the driver. Updates don't take effect until the computer restarts.
- Changing power settings without also updating the driver.
- Assuming the trackpad is broken when it just needs restarting.
- Not testing thoroughly after making changes — test at least 3 sleep-wake cycles.
Signs you need professional help
- If you've updated the driver, adjusted power settings, and tested multiple sleep-wake cycles but the trackpad still doesn't work after sleep, give us a call and we'll sort it out.
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