Your webcam freezes during video calls
A freezing webcam is caused by poor internet speed or your computer running too many apps at once. Close other programs, especially ones using the internet like streaming services. Then restart your call and your video should run smoothly.
Video takes a lot of internet speed and computer power. When your internet is slow or your computer is busy with other tasks, the video stream freezes to keep up. The fix is quick: close other apps, especially ones downloading or streaming, then restart your video call.
- ✓Be ready to close extra programs running on your computer
- ✓Have access to check internet speed (speedtest.net)
- ✓Know which programs use the most internet or processing power
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only checking download speed instead of upload speed. Video upload matters more than download for calls.
- Trying to fix the problem by restarting the computer every time instead of closing extra apps first.
- Not realizing that cloud backups automatically restart after being paused. Pause them again before each call.
Signs you need professional help
- If you've tried all these steps and it still doesn't work, give us a call and we'll sort it out.
Book a technician
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