Webcam picture freezes during Zoom or Teams calls
A frozen webcam during calls is caused by your computer not having enough power or your internet connection being too slow. Close other programs, restart the call app, and check your internet speed.
Your video feed travels over the internet from your camera to the call app to the other person. If your computer is struggling to process the video or your internet is slow, the video can freeze. It's something in the background using power or bandwidth. Closing other apps and restarting the call fixes the issue.
- ✓Know what programs are running on your computer
- ✓Have access to your internet speed (speedtest.net)
- ✓Be ready to restart your video call app
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the camera is broken when the real problem is too many programs running. Close everything and try again first.
- Checking download speed instead of upload speed. Upload is what sends your video, so upload speed is what matters.
- Running the call on battery power and expecting smooth video. Laptops save power by slowing down.
Signs you need professional help
- If you've tried all these steps and it still doesn't work, give us a call and we'll sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
