You can receive emails but cannot send them
Receiving and sending use two separate paths. One works, one doesn't. The problem is your outgoing port or server settings. Test the web version first to see if it's your account or your app.
Your incoming path works fine. Your outgoing path is blocked or misconfigured. Test the web version to see if the problem is your email account or your app. Then fix either the app settings or unblock your outgoing port.
Risk: Low
⏱ 10-15 minutes
Beginner
⚡ Before you start
- ✓Check your Outbox folder for messages stuck there
- ✓Test sending through the web version — go to gmail.com or outlook.com and try to send a test email
- ✓If web sending works but the app doesn't, the problem is the app's outgoing settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Resending the same stuck message over and over — each failed attempt adds another copy to your Outbox
- Assuming a specific person is the problem when all outgoing email fails — if nothing sends at all, the problem is your outgoing path
- Deleting and reinstalling the app without testing web sending first — if the account itself can't send, the app is not the problem
Signs you need professional help
- SMTP port and server settings are correct but sending still fails, you need help setting up an app-specific password for Gmail or Yahoo with two-factor authentication, or your work email is controlled by an IT team and you can't access the server settings.
Book a technician
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