Someone says they emailed me but I never got it
When someone says they emailed you but you never received it, the message arrived — it just ended up somewhere other than your inbox. likely it's in your spam folder or caught by a filter rule.
The email very likely arrived at your account, but it got sorted somewhere unexpected instead of your inbox. Most commonly it's hidden in your spam folder or a filter rule moved it to another folder automatically.
Risk: Low
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Check your Spam or Junk folder first — this is where most missing emails are found
- ✓Search your entire inbox for the sender's name or email address — the message can be in a folder created by a filter rule
- ✓Ask the sender to check if they typed your address correctly — one wrong letter means it went to someone else
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Looking only in your inbox and giving up — the email is somewhere in your account
- Asking the sender to resend repeatedly without first finding where the original went — if it went to spam, the copy will too
- Not adding the sender to your contacts after finding them in spam — this means it will happen again next time
Signs you need professional help
- Email cannot be found anywhere and sender confirms the address was correct, emails from this sender keep disappearing and checking filter rules doesn't reveal why, or you want a professional to review your filter rules and clean up your account settings.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
