Your email account has been compromised and you need to recover it
If you can still log in, change your password right now to lock the attacker out immediately. If the attacker changed your password, use the 'Forgot password' link with your recovery email or phone to get back in.
A compromised email is serious because your email is the key to everything. Password resets, bank notifications, and personal messages all go through it. The priority is to get your password changed immediately, turn on two-factor authentication, and check for any backdoors the attacker left behind. If the attacker locked you out, we'll walk you through the recovery process.
- ✓Have your recovery email address or phone number ready — you'll need it if you're locked out
- ✓Have access to a device you trust and can use to log in
- ✓Have any security alert emails you received — you'll need the details
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only changing the password without checking for forwarding rules or connected apps — the attacker can still get copies of your emails and get back in
- Not changing the password on other accounts that used the same password — the attacker will still have access to those
Signs you need professional help
- If you're locked out and can't reset your password through recovery email or phone, contact your email provider's support immediately with a photo ID.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
