Your account has been hacked — here's what to do
Change your password right now to lock the attacker out immediately. Use a completely new password you haven't used anywhere else. Then turn on two-factor authentication to stop them getting back in.
If your account has been hacked, someone else has your password and is using your account. The priority is to change your password immediately to lock them out, then turn on two-factor authentication so they can't get back in. After that, check for any damage — unauthorised purchases, changed settings, or messages sent from your account.
- ✓Have access to a device you trust — don't use a shared or public computer for these steps
- ✓Have your recovery email address and phone number ready
- ✓If you have two-factor backup codes, keep them somewhere safe and handy
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Choosing a new password that's similar to the old one. Make it completely different.
- Not checking if the attacker changed recovery settings. They'll use them to get back in.
- Not turning on two-factor after the incident. It's the difference between a one-time hack and repeated access.
Signs you need professional help
- If you're locked out and can't use password reset, or if you see unauthorised purchases or financial activity, give us a call immediately — we can help you recover the account and secure it permanently.
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