Locked out after too many wrong password attempts
Your account is temporarily locked to stop someone from guessing your password. Wait 15–30 minutes, then reset your password using 'Forgot password' instead of trying again.
When you enter the wrong password too many times, the system locks your account temporarily to stop someone from guessing their way in. The lockout lasts 15 minutes to a few hours. The best approach is to wait, then reset your password using the 'Forgot password' link instead of trying to guess again.
- ✓Have your recovery email address and phone number ready
- ✓Make sure you can access the email inbox tied to your account
- ✓Keep your phone nearby for verification codes
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Keep trying to log in during the lockout period. Each attempt extends it.
- Not using 'Forgot password' and instead trying to guess. You'll just get locked out again.
Signs you need professional help
- If the lockout lasts more than a few hours, or you've reset your password and it's still not working, give us a call and we'll help.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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