You got an alert about a suspicious login to your account
If you don't recognise the login, change your password right now and turn on two-factor authentication. Then check your recent login activity and sign out of all other sessions. If you do recognise it — like a new phone or VPN — the alert is just the system being cautious.
Suspicious login alerts mean someone logged into your account from a location or device the system hasn't seen before. If it was you (new phone, VPN, travel), the alert is just a precaution. If it wasn't you, someone else has your password and you need to change it immediately.
- ✓Have your account password ready
- ✓Check your email for the security alert — it will have details about the login location and device
- ✓Have your phone nearby
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the alert is spam. Check the sender carefully to confirm it's from the actual service.
- Not changing the password when the login wasn't yours.
Signs you need professional help
- If you see logins you don't recognise and you've changed your password but suspicious activity continues, give us a call.
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