Apple ID locked or can't sign in
Your account locked itself after multiple failed sign-in attempts. This is Apple's way of protecting you. You'll need to reset your password using a computer and check your identity. You'll be back in within 10 minutes.
When you enter your Apple ID password wrong several times in a row, Apple automatically locks your account as a safety measure. Just like a bank freezing an account after unusual activity. You'll need to reset your password and prove it's really you before Apple unlocks it. The good news is it's a quick process that you can do from any computer.
- ✓Have a computer, tablet, or another device to access iforgot.apple.com
- ✓Know the email address linked to your Apple ID
- ✓Have access to the recovery email address or phone number on your account
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to sign in multiple times in quick succession. This makes the lock last longer, so wait a few hours between attempts
- Resetting your password on your iPhone instead of a computer. The locked iPhone won't let you finish the reset
- Not checking your spam folder for the password reset email. Apple's emails sometimes get filtered there
Signs you need professional help
- You can't access the email or phone number linked to your Apple ID, the password reset email never arrives after 10 minutes even in spam folder, you reset your password but it's still not working after 30 minutes, or you're getting a different error message that you don't understand.
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