Printer keeps getting paper jams
Repeated paper jams happen because a roller is worn out, paper dust is blocking the path, or you're using the wrong paper. Clean the paper feed path, replace the tray separator, and test with fresh paper. If jams continue after that, the pickup roller needs replacement.
A one-time jam is bad luck with a piece of paper. Jams that happen every time mean something inside is damaged or needs cleaning. The most common causes are a worn pickup roller that can't grab paper correctly, paper dust clogging the feed mechanism, or using the wrong type of paper. Cleaning the printer, checking your paper, and replacing worn rubber parts fix it.
- ✓Have fresh, flat paper ready to test with after cleaning and repairs
- ✓Know the correct paper specifications for your printer (check the manual for weight)
- ✓Have a clean cloth and compressed air available for cleaning
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only removing the stuck paper without cleaning the path, so jams happen again immediately
- Using heavy cardstock or thick paper when the printer is designed for regular copy paper
Signs you need professional help
- If you've cleaned the paper path, replaced the tray separator, tried different paper, and jams still happen every time, the pickup roller has likely worn out and needs replacement. Give us a call and we can schedule a service visit.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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