Locked out of your Google account
Go to accounts.google.com/signin/recovery and follow the steps. Google will try to confirm you through your recovery phone, recovery email, or by asking security questions about your account.
Google account recovery works best when you try from a device and browser you've used before. Google asks verification questions based on your history with the account. If the standard recovery doesn't work, try on your usual phone or computer, use the browser you normally use, and connect to your home WiFi. All of these help Google recognise you.
- ✓Have the phone or computer you normally use to log into Google — Google trusts familiar devices
- ✓Connect to your home WiFi before starting — Google recognises locations you've logged in from before
- ✓Have your recovery phone nearby
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying recovery from a new device or public WiFi — Google doesn't recognise you there
- Not trying old passwords when Google asks — even an old password helps confirm your identity
Signs you need professional help
- If you've tried recovery from your usual device and network multiple times and Google still can't confirm you, give us a call and we'll help you through the process.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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