Not getting emails from one specific person
Their emails are in your spam or junk folder. Check there first and mark them as 'Not spam' to stop it from happening again.
When emails from one person aren't arriving but everything else works fine, the problem is your spam filter. Your email provider flagged their address as suspicious and is quietly sending their messages to junk. The fix is simple: find the emails in spam, mark them as safe, and add the person to your contacts.
Risk: Medium
⏱ 5–10 minutes
Beginner
⚡ Before you start
- ✓Have the person's exact email address ready so you can search for it
- ✓Know which email provider you use (Gmail, Outlook, iCloud, Yahoo) — the settings are in different places
- ✓Ask the person to check that they're using the right email address for you before you start troubleshooting
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking the spam folder. It's the first and most obvious place to look, but people skip it
- Adding the person to contacts but not marking existing emails as 'Not spam'. The spam filter needs both signals
Signs you need professional help
- If you've checked spam, unblocked the sender, removed any filters, and their emails still aren't arriving, give us a call and we'll investigate further.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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