Unknown device logged into your account
Someone got into your account. Act fast: change your password right now from a safe device, then remove the unknown device and check what they accessed. This takes about 10 minutes and stops the intruder immediately.
If an unknown device is logged into your account, someone has your password. The good news is you can kick them out and lock them out permanently by changing your password and removing their device. After that, we'll check what they accessed and set up protection so it doesn't happen again.
- ✓Have access to a trusted device where you can log in to your account right now
- ✓Have your recovery email and phone number ready
- ✓Have a strong password ready — at least 12 characters with uppercase, lowercase, numbers, and symbols
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Changing your password but not removing the unknown device's session, which lets the attacker stay connected
- Not checking what the attacker accessed, so you don't know what else needs fixing
- Skipping two-factor authentication because it's inconvenient — this is exactly why you need it
Signs you need professional help
- If you've removed the unknown phone or computer and changed your password but you keep seeing suspicious activity, or if you're locked out and can't recover your account, call us right away. This needs immediate attention.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
