Charged twice for the same subscription
Check your account to see how many active subscriptions you have. If there's only one, the duplicate charge will refund automatically within 3–5 business days. If you see two active subscriptions, cancel the extra one and ask for a refund.
Double subscription charges happen when a payment goes through twice — either because you tapped the pay button twice or the payment system glitched. Your account should only have one active subscription. The duplicate charge refunds automatically but if it doesn't come through within a week, contact support.
- ✓Have your bank or credit card statement open so you can see both charges
- ✓Know your login details for the subscription service so you can check your account
- ✓Have your order or account confirmation email ready
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Panicking and closing the whole account instead of just cancelling the duplicate subscription
- Disputing the charge with your bank before giving the refund time to process — wait 5 business days first
- Not checking whether they actually have two separate subscriptions — this changes the fix
Signs you need professional help
- If it's been more than 5 business days and the refund hasn't appeared, or you're still being double-charged after cancelling, give us a call and we'll sort it out.
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