Subscription auto-renewed and you didn't expect it
Auto-renewal means the subscription charges you again when the current period ends. Cancel the subscription right now in your account settings to stop the next charge, then ask the company for a refund if the renewal happened in the last few days.
Free trials and subscriptions automatically renew and charge you when the trial ends. The charge surprised you because you forgot about the trial or didn't realise you'd signed up. We'll show you how to cancel it and ask for a refund if you're within the refund window.
- ✓Have your account login credentials ready — you'll need to log in to the service
- ✓Find the renewal notification email if you received one — check for the charge date and amount
- ✓Know which payment method was charged — check your bank statement for the card ending in the last 4 digits
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Thinking the subscription would stop on its own. Subscriptions renew automatically until you cancel.
- Clicking through the cancellation screens too fast and accidentally choosing 'Keep my subscription'.
- Only removing the payment method instead of actually cancelling. The subscription stays active and the company will chase payment.
Signs you need professional help
- If you've cancelled but the charges keep coming, or the company won't give you a refund, give us a call and we'll help you sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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