Still getting charged after you cancelled a subscription
Subscriptions charge at the start of each billing cycle and don't stop until the end of the current one. Log in to the service and check your subscription status. If it still says 'Active', the cancellation didn't go through — cancel again and screenshot the confirmation this time.
Subscriptions charge you at the start of each billing period. If you cancelled mid-cycle, you'll still see a charge for the current period — that's normal. But if you're being charged for a new cycle after your cancellation date, the cancellation didn't process properly. We'll check the status, cancel it properly, and get you a refund if you were charged after cancelling.
- ✓Have your bank or credit card statement open so you can see the exact charge dates and amounts
- ✓Find your cancellation confirmation email — you'll need the date you cancelled
- ✓Know the login details for the subscription service so you can check your account status
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Assuming the cancellation went through without checking your account status — always look for a confirmation email or check the subscription page
- Waiting too long to report the charge — dispute it within 30 days while your bank can still help
- Not removing the payment method after cancelling — the company can try to charge you again
Signs you need professional help
- If you've cancelled multiple times and you're still being charged, or the company won't give you a refund, give us a call and we'll help you sort it out.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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