Free trial charged you without warning
Free trials convert to paid subscriptions automatically when they end — that's how they work. Cancel the subscription right now in your account settings to stop future charges, then contact the company and ask for a refund. Most companies will refund the first charge if you ask within a few days.
When you signed up for the free trial and entered your payment details, you agreed to automatic billing when the trial ends. Companies don't always send a clear reminder before the charge hits. The good news is you can cancel straight away and most companies will refund the first charge if you ask quickly.
- ✓Have your bank or credit card statement open so you can see the exact charge date and amount
- ✓Know your login details for the subscription service so you can cancel from your account
- ✓Find your trial confirmation email — it shows when billing was supposed to start
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not cancelling the subscription first — even while asking for a refund, the next charge is still coming unless you cancel
- Waiting too long to ask for a refund — most companies only refund within the first week or two
- Assuming the charge is fraud — it's a legitimate charge you authorised when you entered your payment details for the trial
Signs you need professional help
- If you can't find where to cancel, or the company won't give you a refund after you've asked, give us a call and we'll help you sort it out.
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