Unexpected charge on your credit card from an app
Search your email for a receipt from the company name on the charge. If you recognise the service, cancel it in the app settings; if not, call your bank and dispute it.
Unexpected charges come from forgotten free trials, subscriptions you lost track of, or someone else using your card. The first step is to figure out what the charge is for by searching your email. If it's a service you signed up for, cancel it. If it's not yours at all, your bank can reverse it.
- ✓Have your bank or credit card statement open so you can see the exact company name, charge date, and amount
- ✓Have access to the email account you use for app signups — you'll need to search for receipts
- ✓Know your phone's passcode — you'll need to check your subscription settings
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Thinking you have to accept the charge because you signed up for a free trial. You can still cancel and ask for a refund.
- Going straight to the bank without trying the company first. The company is faster for legitimate charges.
- Not checking your phone's subscription list. Forgotten subscriptions hide in your settings, not the app itself.
Signs you need professional help
- If you don't recognise the charge and can't find any record of signing up, or if the company refuses to refund after you've asked, give us a call and we'll help you work with your bank to sort it out.
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