You're being charged for a subscription you didn't authorise
Search your email for the company name on the charge to find out what it's for. If you recognise it, cancel the subscription and ask for a refund if needed.
Unexpected subscription charges come from forgotten free trials, old subscriptions you lost track of, or someone else using your payment details. The first step is to identify what the charge is for by searching your email. Then either cancel the subscription and request a refund, or dispute it with your bank if it's unauthorised.
- ✓Have your bank or credit card statement open so you can see the exact company name, date, and amount of the charge
- ✓Have access to the email account you use for signing up to services — you'll need to search it
- ✓Have the phone number on the back of your bank card ready
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not searching email first. The charge is from a forgotten signup you made months ago.
- Going straight to the bank without trying the company first. The company can refund much faster than a bank dispute.
Signs you need professional help
- If you can't identify the charge after searching your email and the bank dispute isn't resolving it, give us a call and we'll help track it down.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.
